Returns Information

What can I return?
You may return new, unopened items sold within 30 days of delivery for a full refund.

When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

Does BCM do replacements?
We can replace the exact item and version you ordered. Damaged items must be returned within 30 days.

Electronics
Electronics purchased from BCM can be returned within 30 days of receipt of shipment. These items must be in new condition within the original packaging and include any accessories. All bat detectors sold by BCM are supported by the device's manufacturers. In the unlikely event a detector appears to be defective, please contact us so we may assist you in the repair process.

Software
Software titles purchased from BCM can be returned within 30 days of receipt of shipment. These items must be unopened and still in their original packaging.

General items
Other items purchased from BCM may be returned if:
• It is re-packaged and shipped to us in the original packaging.
• The items are still in new condition.
• You ship your return within 30 days of receipt of the original shipment.

Any returns that do not meet the above qualifications may receive a reduced refund or be returned to the purchaser.

Some items may incur a restocking fee as these items must be inspected, tested, and repackaged. If a restocking fee applies it will be noted on the product information page.

Please contact us via e-mail or phone if you encounter a situation not covered above. We will do everything possible to quickly resolve any problems you may be experiencing.

Wood and
plastic shelled
bat houses and
condos- kits,
assembled, &
installed

Bat house plans
and installation
guide

IR illuminator
specifically for the
Sony NightShot
cameras

SonoBat bat call
analysis software,
Mac + Windows

Authorized dealer for
the Pettersson bat
detectors

Bat Conservation and Management, Inc.

Professional surveys • Artificial Roosts
Conflict Solutions • Equipment

Returns Address: 1263 Claremont Drive, Carlisle, Pennsylvania 17015

Phone (717) 241-ABAT (office and FAX)

E-mail: sales@batmanagement.com

Harp traps made in
America for
research use

Single and triple
high mist net poles
that take a beating

The StenLight S7
is the best hands
free headlamp
available today

© Bat Conservation and Management, Inc., 1998-2011. Absolutely no rights of distribution by sale or other transfer of ownership or by rental, lease or lending, preparation of derivative works, or reproduction, in whole or in part, is granted. No text, graphics or photos may be downloaded and used on another Internet site, without express permission of BCM, Inc. For information on obtaining photo useage and rights, please see our contact page. BCM, Inc. reserves the rights to actively protect against infringement.